Floral Workshop Terms And Conditions

We understand planning a private workshop can feel overwhelming at times. We’re here to make it easy for you. Before you place your private floral wellness workshop order, read through these Booking Terms & Conditions. If you have
questions, don’t hesitate to ask. By placing your order, you are agreeing to the conditions outlined below.




We require a minimum of 30 days notice for your order. Shorter time frames
are possible, but be sure to contact our team to confirm availability before you
place your online order. Email us at support@containedstems.com


After you place your order online, you will receive an order confirmation. This
email is automatically generated through our website and serves as your tax
invoice and proof of purchase. If you do not receive your order confirmation,
please email us at support@containedstems.com and our team will help. You will receive a separate email from our design team to finalize the workshop information.


You can make changes to your order up to 15 days before your scheduled
event. This could include changes to the number of guests, color palettes requested, or the addition of new items. All changes to your
order must be made in writing to support@containedstems.com. Changes cannot be less than the original amount advised during the quotation.


In the unfortunate circumstance that you need to cancel your event, it must be
done in writing support@containedstems.com at least 10 days before the event. Events that are not cancelled within 10 days of the event date are non-refundable, regardless of the circumstance. If you cancel your event and provide more than 10 days notice, your payment will be refunded with the exception of the deposit. This will be done using our online payment system, which can take 5-7 business days to process. We reserve the right to cancel your order at any time. In this instance, you are entitled to a full refund.


The client must advise of any change to the event date in writing to support@containedstems.com. We will do our best to accommodate new dates; however, we cannot guarantee our availability. If we are unavailable on your new event date, we will refund 80% of your order payment. If we are available on your new event date, we will provide a confirmation in writing and update our order details on our online ordering system.


We reserve the right to amend or change the pricing outlined in this quote in the
event of cost changes beyond our control (e.g. wholesale flower prices). We will
make every effort to honor the original agreed price; however, the current
volatile nature of shipping (national/international) dramatically affects wholesale
flower prices. Any price increases will be formally advised to you in writing and a
recommendation provided to the client at least 14 days prior to your event date.


All flowers and foliage are subject to seasonal quality and availability.
Unfortunately, we cannot guarantee availability, exact colors or shades of
specific products. When working with Mother Nature, there are no guarantees.
Unseasonably warm, wet or cool seasons have a dramatic impact on flower and
foliage availability. Regardless of the availability of specific products, we will
always adhere to the agreed color palette and style of floral design, as outlined
in the online catalogue. We reserve the right to substitute all products to ensure
the highest quality ingredients are used. Containers, ribbons, twine and other
items may change due to supplier issues. We will substitute the selected product with items of greater or equal value, in line with the overall look and feel for the event. Refunds will not be given for minor changes in flower type or appearance.



We reserve the right to create all designs that are up to our creative discretion for the event.


Your flowers are precious, they need to be looked after and cared for immediately. We will supply you with a useful checklist to ensure
you are well-informed about how to care for your flowers. We
cannot be held responsible for flowers damaged after delivery or left in
unfavorable conditions.


We retain the right to photograph all finished work and use photographs of your
event in our marketing. This includes, but is not limited to social media,
brochures, websites, Pinterest, advertising, magazine submissions and other
publications related to self-promotion and marketing. Photos taken by us of your arrangements remain our property. Our photos are not to be reproduced, copied or edited in any way by you or any third party without our prior permission.



For the protection of the Brand and design, clients are prohibited from bringing their own flowers and herbs to the event. This includes other Floral Designer's pieces. 

We respect your privacy. Your names, contact details, order
information & pricing will be treated with complete privacy. We will not speak
with any media representative or release any information unless you give us
consent to do so. We request you do the same and do not disclose order and
pricing details to anyone without our express written consent.


In the event either party is unable to perform its obligations under the terms of
this Agreement because of acts of God, strikes, equipment or transmission failure or damage reasonably beyond its control, or other causes reasonably beyond its control, such party shall not be liable for damages to the other for any damages resulting from such failure to perform or otherwise from such causes.
In the rare instance, the force majeure event results in the cancellation or a
relocation of your event, within 7 days of the planned date, and the event date is unable to be rescheduled or relocated by mutual agreement as per this
Agreement, you agree that you will be liable for:

 -- 50% payment total; and
-- An amount equivalent to the cost of any flowers or materials purchased by us
to meet our obligations under this Agreement.